In our community environment we want everyone to feel welcome and be as comfortable as possible. We appreciate your cooperation with our clinic policies.
LBCA does not discriminate on the basis of race, nationality, age, weight, religion, politics, education, ability, sex, gender, or sexual orientation.
SOFT VOICE, SCENT-FREE
We treat in a common area and keep our voices down to create a pleasant environment for napping with needles. Please speak softly in the treatment room and be sure to turn off your cell phone when you enter. Also, we ask that you arrive scent-free as many people experience severe migraines or allergic reactions to strong smells.
NO NEED TO UNDRESS
There are many ways to treat conditions with acupuncture. In our shared treatment space, we use points on the forearms, hands and legs to address your issues, so there is no need to undress. This creates a safe environment for everyone and we find distal needling to be really effective.
FINANCIAL POLICIES—PAYMENTS, INSURANCE, AND CANCELLATIONS
Payment is due at the time of treatment. Choose what you can afford from our sliding scale, $20-$50. New patients pay an additional $10 for the initial consultation. We will never ask for income verification. We accept cash, checks, and credit cards. Correct change is always appreciated.
As a community clinic, LBCA does not bill insurance but is happy to provide you with a receipt that you can submit to your insurance company based on the amount you've paid within our fee scale. Just let us know.
We ask for 12 hours notice if you must cancel your appointment. Missed or cancelled appointments are subject to a $20 no-show fee that will be collected on your next visit. If you wish to move your appointment to a different time on the same day, we will waive the fee.